Terms and Conditions

We strive to deliver products purchased from LAAM in a highly specialized manner along with ensuring that the outfit is sanitized, packed modestly, and is delivered at your doorsteps in the shortest time possible. LAAM observes shipping fare zone wise. Below given are the details:

To apply for a Refund against an order please email us your order # with product name, original proof of purchase receipt (proof of payment) and your complaint/reason/issue for requesting a refund at customercare@laam.pk and our customer care agent will get in contact with you. Alternatively you can call us on +92 316 7776158 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time). Further, to proceed with the Refund against a purchase case, your purchase should be sent back to us within 14 days of receiving your order. Visit : https://laam.pk/pages/refund-policy?contact_posted=true#contact_form REFUND Procedure: In case you want to claim a refund from LAAM, kindly follow below given steps:

• 1. Contact our customer care via WhatsApp/ Email Id or reach out to us on customercare@laam.pk.
• 2. Provide our customer care staff with your order number and original order confirmation receipt sent to you via email, proof of payment Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
• 3. Submit a request and a detailed reason/complaint/issue for requesting for a Refund claim.

For a Refund
Outfit is not-eligible for refund/return/exchange in following cases:

• 1. Violation of Care instructions
  Following points will be considered as violation of care instructions:
  • If the outfit has been shrunk.
  • If the outfit has been washed/ dry clean.
  • If an outfit has been stitched even in cases of missing pieces.
  • If the outfit has been worn or tried on.
  • If the item has been subjected to bleach/chemical for stain removing.
  • A list of care instructions are provided by the designer and if any of those instructions are also not followed properly then the order is not eligible for a refund.
• 2. Inability to provide the Proof:
  If no proof has been provided in support of the claim of ‘eligibility’ within the 24 hours.
• 3. Timeline for sharing Return Receipt slip:
  If return has been accepted and return receipt is not shared within the given time period of acceptance of the refund.
• 4. Packaging is tampered:
  Orders are not eligible for refund, return or exchange, if packaging is opened, damaged or tampered at the time of receiving by the customer.
• 5. Sale Price Adjustment:
  LAAM does not cater requests for price change in case a customer has bought an article before sale at original price and wants to be compensated with a refund for the difference in price after the sale has been implied.
• 6. Change of mind:
  Laam does not cater “CHANGE OF MIND/ NO LONGER NEEDED/ NO TECHNICAL REASON BUT JUST WANT TO CANCEL THE ORDER/ DIDN’T LIKE THE PRODUCT AFTER OPENING THE PACKAGE/ ORDER BY MISTAKE” as reason for cancellation/refund/exchange if reported after 48 hours of placing the order.
• 7. Advance Payment Clause:
  Any amount paid as ‘ advance payment’ for bridal/couture orders is non-refundable and non-transferrable.
• 8. Completed Product or in Final Stages of Production:
  If you wish to file for a refund, once the order has completed the production phase or is in the final phases of production and/or is received in our warehouse, LAAM will deduct 50% of your paid amount as cost of production, labor, and resources.
• Product is gone on Sale Price Afterwards:
  LAAM does not offer price-match or price adjustment policy once the item has gone on sale after Order Confirmation/ Payment Confirmation.
• Active Chargeback:
  Refund can’t be issued as long as a chargeback/dispute on the payment is active and the case is in progress.
• Pre-Booking & Out of stock Items:
  Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality checks issues identified when we receive an order into stock. In these circumstances we will notify you and refund the advance payment to your debit/credit card within thirty days of being advised that merchandise has become unavailable.

• LAAM offers you the right either to take your refund in form of cash return or store credit that can be used for future purchase.
• Please note in case you have been catered with store credit for an order then you will not be considered eligible for refund for the same order.
• Once store credit has been issued it will not be reversed/exchanged with a refund.

Refunds are always issued to a customer in the currency that they used to pay for the order. When we issue refunds, the following rules apply:

• Refunds use the same payment method that was used to pay for the order. We cannot issue a refund to a different card or bank account.
• Refunds are issued in the same currency that the customer used to pay for the order. If the customer paid in Euros, then they receive a refund in Euros.
• If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion. You're charged a currency conversion fee when the payment is converted, but not when a refund is issued. Currency conversion fees and credit card fees aren't returned to you when you issue a refund.
• If we use a manual conversion rate, then refunds are calculated using the currency rate at the time of the order and not the current currency rate.

PAID orders

Incase of a Bridal order, any amount paid as ‘ advance payment’ for bridal/couture orders is non-refundable and non-transferrable. If you wish to file for a refund, once the order has completed the production phase or is in the final phases of production and/or is received in our warehouse, LAAM will deduct 50% of your paid amount as cost of production, labor, and resources has already incurred by the brand and LAAM has already paid that amount to the brand for your order to go into production.

You may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once designer stock has been delivered to us. We will only take advance purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding advance purchase are the same as those for any other purchase on our site. Refund is eligible to be issued if there are any delays in the delivery timeline from the designers end and the customer is timely informed of such delay and the customer has the right to exercise the change of mind option and request for a refund. Refunds will not be issued once the pre-booked item has been dispatched from the warehouse, shipped & delivered to the customer.

Ready to Ship orders are only refunded if reported within an allotted time mentioned in our policy and the customer provides proof of evidence and proof of payment for requesting a refund. Refund Case Manager will look at your case and will respond within 5 business days whether your request has been approved or rejected for refund. Refund will be approved based on the eligibility clauses and rejected on the basis of non-eligibility clauses. Refunds will not be issued once the pre-booked item has been dispatched from the warehouse, shipped & delivered to the customer.

You do not have a right to change your mind in respect of items which are made to order, bespoke or personalised. Incase of a Bridal order, any amount paid as ‘ advance payment’ for bridal/couture orders is non-refundable and non-transferrable. If you wish to file for a refund, once the order has completed the production phase or is in the final phases of production and/or is received in our warehouse, LAAM will deduct 50% of your paid amount as cost of production, labor, and resources has already incurred by the brand and LAAM has already paid that amount to the brand for your order to go into production.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Return Policy:

Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps:
Gather your items & take the picture of those items as proof to share with our customer care team.
Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
Initiate a request for return at LAAM’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc. Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
Reship it back to us by any courier services if the customer support team agrees with your case. After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit. In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost. In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.

Note: We are only responsible for returns once it reaches our warehouse.
Please note returns are catered only if returned products are sent through courier services. All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, LAAM.pk will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced. Timeline for Refund against a returned item : 14 days to 45 days

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund against return will be issued. Incorrect product has been delivered. The product received is incomplete.

Return if the item is "No longer needed" or "Changed my mind" or "no technical reason but just want to cancel the order" or "you do not like the product after opening the package'* any other reasons listed apart from the ones listed in 'Eligibility'.

>Any *Made to order* or *Customized orders* can not be returned. All 'Made to orders' /Customized orders are shown to the customers before dispatching/shipping out the orders. This is done to ensure that customers get what they ordered. Only after the quality check and approval from the customers, products are shipped to them. Any orders where a customer has been given a special discount as a favor can not be returned. LAAM does not cater returns reported after the first 48 hours of delivery.

If a product is returned to LAAM Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the refund.

At LAAM, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
LAAM urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps:
Contact our customer care via WhatsApp number, or Email Id provided on the website. Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
Confirm your exchange by providing desired size guidelines or customizations.
You will receive exchange confirmation within the next 24 to 48 hours.

for an EXCHANGE LAAM holds the right to not amend/ edit orders after 48 hours of purchase confirmation. Items ordered on sale are not entertained for exchange or return.

PLEASE NOTE LAAM will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer. LAAM is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.

Whatsapp +923167776158
EMAIL : customercare@laam.pk
Privacy And Cookie Policy:
LAAM Technologies Inc ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.laam.pk (the “site”) you are accepting and consenting to the practices described in this policy.

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.studiobytcs.com or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Our website uses cookies to distinguish you from other users of our website. A cookie is a small amount of data, which may include a unique identifier. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them and how to opt out of cookies, see https://www.shopify.com/legal/privacy.

We use information held about you in the following ways: Information you give to us. We will use this information; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:
Business partners, suppliers and subcontractors for the running of our website and performance of any contract between them or you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, terms and conditions of supply and other agreements; or to protect our rights, property, or safety or the rights, property, or safety of our customers and/or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the USA. It may also be processed by staff operating outside the USA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
FOR ASSISTANCE Whatsapp: +923167776158
EMAIL : customercare@laam.pk

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Due to variations in monitor settings, LAAM assumes no responsibility regarding color matches of the product, either within an order or in a reorder. Please directly contact us at customercare@laam.pk if you have any queries about the exact color/shade.
Note that like-named colors used by various brands (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the Brands Thread Guide options.

Due to the nature of apparel manufacturing from various brands ends, LAAM does not guarantee the consistency, color, texture or appearance of the actual apparel. The colors displayed are the closest possible variant but hues & tones may slightly differ due to monitor/screen settings.Pictures of outfits and different products given on the website are taken during shoot, under mixture of natural and artificial lighting. Such pictures then go through editing. These pictures are for advertising and reference purposes only and actual products may vary from the picture.

Please note that different types of fabrics absorb the same color differently and thus reflect different shades of the same color. We try to present the product in the picture closest to reality but actual products can vary and we hold no responsibility for that. Please read product description clearly before purchase

We make every effort to give you accurate manufacturer reported sizing information for the products in our size guides available alongside each product on the product page . However, please note that due to the nature of the manufacturing process the product sizing may vary slightly. LAAM is not responsible for sizing variations in the manufacturing process.

To measure your clothing size follow these instructions:

That's easier said than done. Because, what do you do if you are in between two sizes?Well, that's up to you. Do you like a tight fit? Go for the smaller size. Loving a loose fit? Go for the larger size.Top fit: If your body measurements for bust and waist result in two different suggested sizes, order the size from your bust measurement.

LAAM encourages its customers to ensure proper care procedures of the purchased product which will help in optimizing the lifespan of the high performance product that you have invested your money in as a customer. Each brand has their own garment/product care policy and it will either be attached on the product itself, printed on the packaging or available on their website. Following these simple instructions will maximize the life of the product. Since LAAM are not the manufacturers of any products available on our website, therefore we hold no responsibilities or cater to any issues of product mishandling or violation of product care instructions and customers will not be issued any refund, cancellation of order, or exchange if any of the care instructions have been violated.
Following points will be considered as violation of care instructions:
If the outfit has been shrunk.
If the outfit has been washed/ dry clean.
If an outfit has been stitched even in cases of missing pieces.
If the outfit has been worn or tried on.
If the item has been subjected to bleach/chemical for stain removing.
A list of care instructions/symbols are provided by the designer and if any of those instructions are also not followed properly.